We understand that circumstances may change, and your security needs may evolve. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly return policy.
Within 14 days of purchase, you may return your digital door lock in its original condition for a refund or exchange. To initiate a return, simply contact our support team with your order details, and we will guide you through the return process.
It is important to note that certain conditions apply to returns. The digital door lock must be undamaged, unused, and returned in its original packaging. All included accessories, manuals, and documentation should be included as well. We reserve the right to assess the condition of the returned item before approving a refund or exchange.
For returns due to a change of mind or non-defective items, a restocking fee may be applied. This fee covers the costs associated with processing the return and ensuring that the product can be made available for resale in new condition.
Our aim is to ensure your complete satisfaction with your purchase, and we strive to make the return process as smooth and hassle-free as possible.
Please review our detailed Return Policy for specific instructions, conditions, and any exceptions that may apply.
At Oli Locks, we are committed to providing you with exceptional customer service and support. Our warranty and return policies are designed to protect your investment and give you confidence in your purchase.
If you have any questions or require further clarification regarding our warranty or return process, please don’t hesitate to contact our friendly support team. We are here to assist you every step of the way.